This is a known issue that occurs after the September 2016 update. This happens because your contact list could have been corrupted after the update. As a result, some contacts may have disappeared or been replaced by their respective VMR names.
Regrettably there is no fix that can be applied to reverse this.
The solution is to delete those contacts and recreate them or wait for them to be cleared. This has to be done by each user.
Please refer to the attached video to see on how to delete and recreate users. If you have access to Google Chrome, we recommend that you use the browser app available at https://join.jamvee.com/ because you can then copy and paste contacts to recreate them.
If you have any questions or concerns, please contact us at firstname.lastname@example.org or call us at these numbers:
|Telephone:||Australia 1800 295 695|
|Canada: 1 844 309 9423|
|France: 0800 909 136|
|India: 000 800 100 9238|
|Singapore: 800 101 3359|
|United Kingdom: 0800 031 4620|
|United States: 1 844 309 9423|
|additional numbers can be found at: https://support.jamvee.com/contact-support/|