Support > Popular Queries

Functionality and Interoperability

Can I record a jamvee meeting?

Does the call quality degenerate the more users join the call?

What video resolutions and maximum bandwidths are supported by the jamvee™ application?

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Getting Started

What is a VIP Flag? How does it help?

Where can I find documentation related to the jamvee UC and scheduled meeting services?

Can I make a test call (jamvee™ UC service)?

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Host a jamvee meeting

Can I conference in users who only have audio capability? i.e. have a mixed conference with attendees using video while others attend using audio only (for jamvee™ UC service)

How do I share a Microsoft PowerPoint presentation slide-show using Content Sharing in the jamvee™ UC application?

How can Participants and Guests join my jamvee™ Room?

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Join a jamvee meeting

I don’t have a video conferencing application. How can I take part in a jamvee™ Unified Communications meeting?

What devices can a customer use to access the jamvee™ Unified Communications service?

What are the steps to access the service via the jamveeUC app from my PC/Mac?

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Schedule a video meeting

What is a VIP Flag? How does it help?

What is the Secret Key?

I have a last minute cancellation but cannot see the “Cancel” option?

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Troubleshooting

Why is my contact list no longer visible? or Why have my contacts been replaced with VMR addresses?

Where can I find my Secret Key?

I was unable to finalise my booking. How do I confirm that my meeting was booked?

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