Jamvee™ Unified Communications Service Known Compatible Equipment List
|
Supported Hardware/Software |
SW Version |
Supported |
Comments |
|
Cisco |
|||
|
Cisco IX 5000 Series |
V8.1.0 |
Yes |
There is a known issue with favourites contact list via touch panel, affected by Cisco bug CSCuu06530 |
|
Cisco TX Series |
V6.1.2 |
Yes |
Example: TX 9000, TX 1300 |
|
Cisco CTS Series |
v1.10.5 |
Yes |
Example: CTS 3000, CTS 1000, CTS 500 |
|
Cisco TC Series |
vTC5.1 or higher |
Yes |
Example: MX200/300, MX700/800, C-Series, Ex Series, Profile 42, Profile55/Dual, Profile65/Dual. |
|
Cisco DX Series |
v 10.2.2.23 or higher |
Yes |
|
|
Cisco SX Series |
TC 7.1.4 or higher |
Yes |
|
|
Cisco MXP Series |
vF9.1 or higher |
Yes |
Example: MXP 1700, MXP 1000 |
|
Cisco MXP 150 |
vL6.0 |
Yes |
MXP 150 |
|
Cisco E-Series |
vTE4.1 or higher |
Yes |
E20 only |
|
Cisco Unified IP Phone 9971/9951 |
v9.3.1 or higher |
Best Effort |
|
|
Cisco Jabber Video for TP (connected via Enterprise VCS) |
v4.6 or higher |
Yes |
Cisco Jabber for Telepresence |
|
Cisco Jabber Video for iPad (connected via Enterprise VCS) |
v9.3 |
Best Effort |
Video App for iPad |
|
Cisco Jabber |
v11.1 v10.6.3 |
Yes |
Supports Audio, Video and Content Sharing IM/Chat and Presence are currently not supported |
|
Polycom |
|||
|
Polycom HDX Series |
v3.1.2 or higher |
Yes |
Example: Polycom HDX 9000, HDX 8000/7000/6000/4000 One way video issue observed for the clients connecting using H.323, for such clients recommended version is 3.1.9 or higher |
|
Polycom QDX 6000 |
v3.0.2181 |
Best Effort |
|
|
Polycom RealPresence Group Series |
V4.1.5 or higher |
Yes |
One way video issue |
|
Polycom® RealPresence® Desktop for Windows® |
v3.0
|
Best Effort |
Example: Client for Windows, IOS, or Android. Supported in SIP mode. H.323 Mode not supported either direct dial or via H.323 |
|
Lifesize |
|||
|
LifeSize 220 Series |
V4.11 |
Best Effort |
Using AAC-LD only for audio compression |
|
LifeSize Room |
v4.7 or higher |
Best Effort |
If the audio codec utilized is AAC-LC then it is not supported. |
|
Tely |
|
|
|
|
Tely HD |
v4.6.0-351 |
Best Effort |
|
|
Microsoft # |
|||
|
Microsoft Skype for Business/ Lync 2013 on Windows PCs– |
v15.0 or higher |
Yes |
|
|
Microsoft Skype for Business/ Lync 2011 for Mac |
V14.0.8 or higher |
Yes |
Supported via Microsoft Lync Federation – requires Lync Server 2013 |
|
Microsoft Skype for Business/ Lync 2013 Mobile clients for iPhone, iPad & Android |
iPhone/iPad |
Yes |
|
|
Microsoft Skype for Business Online (O 365) |
V16.0 |
Yes |
|
|
Microsoft Skype (Consumer) on Windows and mobile devices |
v7 or higher |
Video – Best Effort only |
Fully supports audio and IM |
|
Jamvee™ Unified Collaboration Apps |
|||
|
Jamvee UC Desktop Client |
v4.1.8.27 or higher |
Yes |
Example: Client for Windows, IOS
|
|
Jamvee UC Mobile Client |
v4.8.0 |
Yes |
For iOS tablets and iOS smart phones |
|
Jamvee UC WebRTC Desk Client** |
Latest |
Yes |
For Chrome Browsers (native WebRTC support) |
|
Jamvee UC Guest Client** |
v4.1.8.27 |
Yes |
For IE, Firefox, Safari |
# Users who are signing into Skype for Business/Lync clients via handheld devices will not be able to utilize features available via Mobility.
** in accordance with Microsoft ,Google ,Mozilla and Apple’s support policies and to allow us to provide the best user experience, we will only support the most current browser versions of Internet Explorer, Chrome, Firefox and Safari. The newest browser versions offer improved security, increased performance, better backward compatibility, and support for the modern technologies that power today’s websites and services and vendors encourage customers to upgrade and stay up-to-date on the latest browser for a faster, more secure browsing experience. As a result, we only assure compatibility and support for the latest browser versions available in the market and supported by the respective vendors.
Call Control Platforms:
|
Supported |
SW Version |
Supported |
Comments |
|
Cisco Unified Communications Manager (CUCM) |
v 9.0 or higher |
Best Effort |
We have tested with v10.5.2 but other versions are |
|
Cisco VCS Expressway or Control |
v X7.x or higher |
Yes |
We have tested with v8.5 however other versions are expected to work |
|
Microsoft Lync/Skype for Business 2013 & 2010 |
v1.10.1 |
Yes |
See also Skype for Business Federation Guide |
|
Avaya Communication Server |
v1.10 or higher |
Best Effort |
|
Note: We do our best to support other versions but we don’t actively test with them
Support Status
Yes – Device is supported on the jamvee™ Unified Communications service
Best Effort – most standard-based devices from Cisco/Tandberg, Polycom and Lifesize work with the jamvee™ Unified Communications service. Limited, best-effort support is available for those listed as “Best Effort,” in the form of basic Tier 1 Helpdesk troubleshooting, basic checks for access to the service with active Call-IDs/PINs, and if required, escalated troubleshooting to Tier 2 or higher.
All troubleshooting and supported workarounds with respect to Best-Effort and/or non-listed devices are at the discretion of the jamvee™ support service.
Compatibility Table – v4.7 -2016 0613